What can I do if I disagree with a transaction (dispute)?

To dispute unauthorized transactions, please follow these steps:

• Check your statement: Compare all transactions with your receipts (e.g., invoices, online confirmations).
• Observe the deadline: Disputes must be submitted in writing within 30 days of the statement date to Viseca.
• Include supporting documents: Attach all relevant evidence (e.g., emails, receipts).
• Use the dispute form for faster processing.

Tip: Keep all receipts carefully to be able to provide proof in case of discrepancies.