What information do I need to report a lost card?
To report a lost card, please follow these steps:
- Have your card details ready: Please have your card number and the cardholder's name available.
- Block your card immediately: Call the 24-hour blocking hotline: +41 58 958 83 83 (Prepaid cards: +41 900 773 729, CHF 1.-/call).
- Request a replacement card: If necessary, you can order a replacement card via the blocking hotline or customer service.
Alternatively, you can block your card and request a replacement card yourself in the one App.
Was this answer helpful?
How can we help you?
one Assist is our AI assistant that helps you with your questions. By using it, you accept our Terms of Service.