What to do in case of unauthorized charges on your credit card statement?

If you discover an incorrect or unauthorized transaction, please proceed as follows:

• Check your statement: Carefully review all transactions.
• Attempt to resolve directly: Contact the merchant first. If no agreement can be reached, contact Viseca.
• Observe the deadline: Submit your complaint in writing to Viseca within 30 days of the statement date.
• Include supporting documents: Attach all relevant documents (emails, receipts, order confirmations).
• Use the dispute form: You can find the form here.

Keep all documents related to your order and communication. These are required to process your dispute.