How long will it take to receive my refund?

• Once the review is successfully completed, the amount will be reclaimed from the merchant and credited to your account at the same time.
• We are unable to provide an exact timeframe for when the credit will be issued.

Please ensure that all required documents are submitted in full and within the specified deadline:

• Written complaint
• Completed complaint form
• Copies of relevant documents (e.g. invoices, confirmations)
• For returned goods, if applicable, an expert opinion from a specialist authority.

You can find more information here.