Which documents are required for a refund with Viseca, and how quickly must they be submitted?

To request a refund, please submit the following documents:

• Written complaint within 30 days of the invoice date.
• Completed and signed dispute form (available online).
• Copy of the invoice/statement or booking/order confirmation.
• Relevant supporting documents such as emails, letters, or receipts.
• For returned goods, if applicable, an expert opinion from a certified specialist authority.