What can I do if I disagree with a transaction (dispute)?
To dispute unauthorized transactions, please follow these steps:
- Check your statement: Compare all transactions with your receipts (e.g., invoices, online confirmations).
- Observe the deadline: Disputes must be submitted in writing within 30 days of the statement date to Viseca.
- Include supporting documents: Attach all relevant evidence (e.g., emails, receipts).
- Use the dispute form for faster processing.
Tip: Keep all receipts carefully to be able to provide proof in case of discrepancies.
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