What should I do if I have lost my smartphone or if it has been stolen?
- Block SIM card: Contact your mobile provider immediately to block the SIM card.
- Locate and erase device: Use features such as “Find My iPhone” or “Android Device Manager” to locate your device or erase its data.
- Notify customer service: Report the loss to customer service right away so your cards can be blocked and replaced.
Customer service: +41 58 958 84 00
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