Who is liable in the event of card misuse?

As with other payment methods, misuse cannot be completely ruled out. However, if you fulfill your duty of care as a cardholder (e.g., by immediately blocking a stolen card), Viseca will cover any damages resulting from the unauthorized use of the card by third parties.

Duty of care essentially includes the following guidelines:

• Check your statements and report any incorrect or unauthorized transactions in writing within 30 days.

• Keep your PIN confidential (do not write it down or share it).

• Store your card securely.

• In the event of loss, have your card blocked immediately and directly by Viseca.