What are the most common issues when withdrawing cash and how can I resolve them?

Common Issues:

• Limit Issues: Cash withdrawal limits are set individually (credit card: up to 40% of the card limit; debit card: defined by the bank). Solution: Contact customer service or your bank.
• Fees: Vary depending on the card, location, and point of issue. Please check the fee overview.
• PIN Issues Abroad: Different PIN lengths may be accepted. Solution: Use the first 4 digits of your 6-digit PIN or try another ATM or bank counter.
• Card Blocked: Payment delay or incorrect payment details. Solution: Make a payment using the current QR payment slip and update your payment information.

Tips:

• Security Measures: Keep your PIN confidential, use only reputable ATMs, and have your card blocked immediately if lost (+41 58 958 83 83).
• Regular Checks: Review your transactions and report any irregularities.