Which documents are required for a refund with Viseca, and how quickly must they be submitted?
To request a refund, please submit the following documents:
- Written complaint within 30 days of the invoice date.
- Completed and signed dispute form (available online).
- Copy of the invoice/statement or booking/order confirmation.
- Relevant supporting documents such as emails, letters, or receipts.
- For returned goods, if applicable, an expert opinion from a certified specialist authority.
Was this answer helpful?
How can we help you?
one Assist is our AI assistant that helps you with your questions. By using it, you accept our Terms of Service.